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How long will it take for my web hosting account to be
setup?
All web hosting accounts are activated in real time, 24 hours a day, seven
days a week. You will receive welcome emails with your client and host
login details.
Do my domains have to be transferred to Pinnacle
Hosting in order to have a hosting account?
Customers do not have to transfer their domains to Pinnacle Hosting in order
to use our hosting space, provided you point to our nameservers.
To do this, first place your order via our 'Order Now'
screen '. Then, select the hosting package you require along with any extras you
may want. When you fill in your personal details, be sure to fill in the 'Domain
Reference' field with your registered domain name.
You can then contact the company with whom you registered
your domain name and request that it is pointed to our nameservers.
Our nameservers are:
ns.mainnameserver.com
ns2.mainnameserver.com
Please note that if domain names are not transferred over
to us, you will need to arrange for the renewal of those domains separately with
whomever they reside. Those domains will not enjoy the full range of free
services that our domain registration customers obtain by default.
How do I renew my hosting with Pinnacle Hosting?
We will contact customers via email about 30 days before the hosting account
is due for renewal. You can then decide whether or not to renew the
account which can be easily done via your Client Control Panel. For this
reason, we always ask customers to ensure that their email address is valid,
working and up-to-date, to ensure that they receive all such messages.
If we do not hear from you, we will send you another
reminder about 14 days, 7 days and 1 day before the account is due for renewal.
Please note: If we do not hear from you by the day of renewal,
your hosting account may be cancelled and any files deleted.
domainquestions
How do I transfer a UK domain (.co.uk etc) name to
Pinnacle Hosting?
Transferring your UK domain names to Pinnacle Hosting is simple if you
follow these guidelines:
1. Go to your control panel and change the ISPtag of the
domain to HEARTINTERNET.
2. Go to our 'Order Now' checkout system and enter the domain you wish to
transfer.
3. Our system will recognise it is already registered and will highlight it to
be transferred.
4. Now checkout.
Moving UK domains from 123-reg to Pinnacle Hosting:
1. Log into your 123-reg members' area.
2. Select to Modify the domain you want to move.
3. In the Domain Control Panel, select 'Change IPS Tag'
4. Enter HEARTINTERNET as the new IPS Tag.
5. Go to our 'Order Now' checkout system and enter the domain you wish to
transfer.
6. Our system will recognise it is already registered and will highlight it to
be transferred.
7. Now checkout.
Moving UK domains from UKREG to Pinnacle Hosting:
1. Select 'Configure Domains' from UKREG.
2. Log into your account.
3. Select your UK domain that you want to move to Pinnacle Hosting.
4. Select to modify the IPS Tag.
5. Enter HEARTINTERNRET as the new IPS Tag.
6. Go to our 'Order Now' checkout system and enter the domain you wish to
transfer.
7. Our system will recognise it is already registered and will highlight it to
be transferred.
8. Now checkout.
Moving UK domains from Easyspace:
In order to transfer a domain away from Easyspace, you will need to contact
their staff so that they can assist you with the process. Please ensure
that you have all the required information to hand.
They will provide you with a licence key that will enable
you to go online and complete the transfer process.
Their number is 0870 755 5088. (Lines are open
9am-5.30pm, Monday to Friday.)
The information required for transfer is:
Account Details : Your Easyspace Account Number, username and password
For .uk domains: The IPS Tag the domain is being released to -
HEARTINTERNET.
For TLDs:
The registrar the domain is being transferred to - Tucows/OpenSRS.
Please note: All domain transfers away from
Easyspace currently incur an administration feee of £15 excl VAT.
How do I transfer a .com, .net, .org, .info, .biz or
name domain to Pinnacle Hosting?
Before you start the transfer, you must ensure that the current
administration contact email address is valid and that the person receiving
email at that address knows they must respond to emails about the transfer.
1. Go to our 'Order Now' checkout system and enter your
registered domain. The system will recognise that the domain is already
registered and will give you the choice to transfer it.
2. Now checkout.
3. Once ordered, the administration contact for that
domain will receive an email from OpenSRS with instructions on how to confirm
the transfer.
4. Once confirmed, it will take only 24 hours to become
active, if you are transferring from either 123-reg or UKREG. With other
providers, it may take up to seven days.
You may also receive another email from the current
registrar. If you do so, you should read this very carefully as it may
contain instructions for you to authorise the transfer away from them.
Do my domains have to be transferred to Pinnacle
Hosting in order to have a hosting account?
Customers do not have to transfer their domains to Pinnacle Hosting in order
to use our hosting space, provided the domain is pointed to our nameservers.
To do this, first place your order via our 'Order Now'
screen and select option 2 'Use an existing domain name?'. Select
the hosting package you require along with any extras you may want.
When you fill in your personal details, be sure to fill in the 'Domain
Reference' field with your registered domain.
You can then contact the company with whom you registered
your domain with a request that the domain points to our nameservers.
Our nameservers are:
ns.mainnameserver.com
ns2.mainnameserver.com
Please note that if domains are not transferred over to
us, you will need to arrange for the renewal of those domains separately with
whoever they reside with. In addition, those domains will not enjoy the
full range of free services that our domain registration customers obtain by
default.
How long will it take for my new domain name to become
active?
Domains are registered as soon as you order them. However, it can take
between 24 and 72 hours for them to become visible on the Internet.
Can I buy a domain name, but not buy web hosting?
Yes you can. You do not have to buy web hosting when you buy a domain
name.
Do I own the domain name?
Yes. Unlike some companies, we always register the domain in your name
or your customer's name if you are working on someone else's behalf.
Can I transfer the domain at any time?
Yes you can. We provide a control panel so that you can make these
changes yourself at any time. And it's all included in the price.
Do I get a certificate of ownership for the domain I
purchase?
Prior to August 2003, Nominet issued paper certificates as confirmation of
the contract that exists between them and the registrant. If you have a
paper certificate, this remains valid until the expiry date shown on the
certificate. Since August 2003, paper certificates and Reply Forms have
been replaced by an online system called Registrants Online. Domain names
are transferred to the online system when they are next renewed.
How do I renew a domain with Pinnacle Hosting?
We will contact customers via email around 30 days before the domain is due
for renewal. You can then decide whether or not to renew the domain which
can be easily done via your Client Control Panel. For this reason, we
always ask customers to ensure that their email address is valid, working and
up-to-date, to ensure they receive such messages.
If we do not hear from you, we will send you another
reminder about 14 days, 7 days and 1 day before the domain is due for renewal.
Please note: If we do not hear from you by the day of renewal, your
domain may be cancelled.
Can I sell the domain to somebody else?
Yes you can. It is yours to do with as you please. For all non .uk
domains, we provide the facility in the Domain Control Panel to change the owner
details at any time. For .co.uk, .org.uk, and .me.uk domains, such changes
have to be made through the naming authority Nominet, who can advise you on the
procedure.
billingquestions
How can I pay for my web hosting account or domain
name?
For all our services, our preferred payment method is via our secure PayPal
checkout system. You no longer need a PayPal account to pay and you can
use any of the following payment mehtods: Mastercard, Visa, Switch/Maestro,
Delta, Amex, Solo and Visa Electron.
We also accept Invoice payments. Invoice payments
should be paid via cheque or postal order, made payable to Pinnacle hosting and
sent, along with a copy of your invoice to our postal address found on our
contacts page.
We regret that we are unable to accept standing orders or
cash.
Can I have a free trial of a web hosting account?
All our web hosting accounts offer a no quibble 30-day money back guarantee
so if you are not happy and wish to cancel, just let us know. Please note
that this offer excludes all other services.
Do I get an Invoice?
Yes. Every time you buy a product from us, we will email you an
invoice, invoices are also available to view and print at any time in your
Client control Panel
Is there VAT to add to your prices?
No. The prices you see are the prices you pay. There are no
hidden extras.
Do you host adult or warez websites?
No. We do not host any adult or warez websites.
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